Quick Links:
Frequently Asked Questions
Please select a question from the list below:
How do I submit Spam to Network Box Support?
I released an email, but I got a message from Network Box instead?
I am getting e-mail failure messages, what do they mean?
How frequently are the updates done?
Do I need to change my network or ISP if I install Network Box?
Is there any difference in the level of protection offered by the different models?
What is a ‘PUSH’ update and how does it differ from most Anti-Virus vendors' systems?
Q) How do I submit Spam to Network Box Support?
How do I submit Spam to Network Box Support?
A)
To submit a spam message to support [at] network-box [dot] co [dot] uk, please follow the following 3 steps:
1] Create a new, blank, email message and address it to:
support [at] network-box [dot] co [dot] uk
2] Drag and drop one or more spam emails onto the blank message.
3] Press SEND, to submit it to us for analysis.
Should you need any further assistance, please contact us.
Q) I released an email, but I got a message from Network Box instead?
I released a quarantined email from the Network Box, but instead of receiving the email, I only got an email from Network Box warning me about the content of the email. Where is my email?
A)
When the message is released by the Network Box, it is sent as an attachment to the email to which you are referring.
If you are unable to see the email then this Microsoft Knowledge Base Article may help to explain why.
A quick way to test if this problem is affecting you, is to open your mailbox in Outlook Web Access where you should be able to see the original email as an attachment.
Q) How frequently are the updates done?
A)
The number of updates depends on how many new virus signatures, SurfControl, Anti-Spam and software updates are released in a day. We push updates down immediately rather than on a fixed schedule so that the Network Box always has the latest updates.
Updates are done as soon as a solution is available. On May 31 2003, this meant over 290 updates were carried out in one day but on average, around eleven updates occur throughout the day.
The number of new Anti-Virus signatures per day in the last month can be seen in this graph.
Q) I already have Anti-Virus Gateway installed. Do I still need Network Box to run as my Anti-Virus gateway?
A)
No you don't, but it is recommended that you use Network Box's anti-virus features.
Q) Do I need to change my network or ISP if I install Network Box?
A)
No you don't. Network Box supports Proxy ARP. This is a technique where the Network Box can use the same IP address on two network ports. This makes the Network Box 'invisible' to the network and eliminates the need for changes to your existing network. You do not need to change your ISP. The Network Box can be configured to work with your existing ISP.
Q) Is there any difference in the level of protection offered by the different models?
A)
No. The Branch Office uses exactly the same software to protect your network as The Gigabit, providing enterprise-level protection for a small business. The only differences between the models are with the hardware: the cases, number of network ports, capacity of the ports and the additional redundancy that is included with The Raid and The Gigabit.
Q) What is a ‘PUSH’ update and how does it differ from most Anti-Virus vendors' systems?
A)
Most Anti-Virus systems rely on the client system regularly connecting to a central server and pulling down signatures. This system has the vulnerability that any failure in the client software to connect to the central server will result in no updates been downloaded. Additionally these types of systems are often set up to check for updates every 24 hours at best. This means that your system can be vulnerable for a significant amount of time. Recent viruses such as fizzer and bugbear.b have taken only a few hours to spread world wide. The Network box 'PUSH' technology works by the Network Operation Centre (NOC) actively pushing the update onto the client's network box. As an example, when our Anti-Virus partner Kaspersky issued the signature for the sobig.e virus, it was pushed to all Network Boxes around the world in 31 seconds.
Q) I am getting e-mail failure messages, what do they mean?
I have received the following email, what does it mean:
Hi. This is the qmail-send program at example.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<bill@example.com>: 123.345.567.789 does not like recipient. Remote host said: 550 5.1.1 User unknown Giving up on 123.345.567.789. <jim@example.com>: 123.345.567.789 does not like recipient. Remote host said: 550 5.1.1 User unknown Giving up on 123.345.567.789.
--- Below this line is a copy of the message. some or all of the original message is given below but not replicated here
A)
The Network Box has tried to send an email to bill [at] example [dot] com and jim [at] example [dot] com but has not succeeded. This is the friendly message that is being returned. The highlighted text shows that the reason it was rejected: "123.345.567.789 does not like recipient" which means that the remote mail server does not have an account for either bill or jim. The best solution would be to contact bill or jim and ask them for their email address as there is an error in the address.
View Demo
View the Network Box product demonstration
Associated Credit Union of Texas
"ACU of Texas felt a managed security service was needed because there’s so much junk out there in the world. Also, the folks at Network Box are experts; it’s a lot easier and more cost efficient having the experts do it for us. ACU of Texas would have to hire more IT professionals if we didn’t utilize the managed security service that Network Box provides."
Wesley Turner, IT Manager
Network Box urges UK government to focus on cybercrime as Britain climbs the virus charts
28th Jul 10
June saw the UK become the fourth largest producer of spam in the world, and it is now also the fourth largest producer of viruses, according to July threat statistics from managed security company, Network Box.
The number one virus producer remains the US, which has increased production by around one per cent (to 14.6 per cent). But India’s slight increase in production (from 9.2 to 9.5 per cent) was enough to move it to number two in the charts and see Korea drop to third place, with a decline in production of more than three per cent.
View all comment and analysis articles
Receive more news from Network Box
Subscribe to RSS Feed