This policy serves as a general guideline and applies to all existing product versions. Sunset announcements for specific product versions will be issued separately based on these guidelines with dates to which Network Box will be committed. Network Box at its sole discretion, may decide to change the general policy guidelines or divert from them for a specific product version. The policy doesn't apply in cases where it contradicts an existing customer's, distributor's or partner's agreement.

Sunset Policy

Upon Network Box's decision to start the sunset for a specific product version an announcement will be made with the following dates:

• End-of-sale Date. End-of-sale Date of a product version (hardware or software) will be six months from the date of the sunset announcement. The product version may be available after this date, subject to any remaining stock being available.
• End-of-support date. End-of-support Date of a product version (hardware or software) will be 3 years from the date of the sunset announcement. This is the date on which Network Box will cease to provide technical support, on-site support, helpdesk support, training and spare parts. Network Box may at its own discretion provide best endeavours support.