Support
Contacting Support
FAQ & Announcements
Answers to many questions asked can be found in the FAQs while any important announcements such as new features of the Network Box can be found in the Recent Announcements. If you cannot find the answer to your question using these resources, please don't hesitate to contact the support team.
Ticket System
Click here for the global ticketing system.
We have a new ticket system going live on 15th May 2009, click here for a preview (it will take a minute to download).
Alternative Contact Details
Please be aware that the Service Level Agreement is against the ticket system and all customers are encouraged to use the ticket system.
Support telephone number for emergencies: 0115 922 5156 – please leave a message and a Network Box engineer will contact you.
Support email address: support@network-box.co.uk. As email is not a guaranteed form of communication and is not authenticated, customers should use the ticket system. No response time is provided against emails.
Returns
Site address for all returned equipment:
Unit 21, Beeston Business Park,
Technology Drive,
Beeston,
Nottingham, NG9 2ND